Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from LILY GINGER PLANT (“we,” “our,” or “the Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

• Browser type
• IP address
• Time zone
• Cookies on your device

We also track the pages or products you view, referring websites or search terms, and how you interact with the Site. This is called Device Information.

We collect Device Information using:

• Cookies (data files placed on your device)
• Log files (track actions on the site such as your IP, browser, referring page, and timestamp)
• Web beacons, tags, and pixels (used to monitor user behavior on the site)

When you make or attempt to make a purchase, we also collect:

• Name
• Shipping and billing address
• Payment details (e.g., card number, UPI)
• Email and phone number

This is called Order Information.

“Personal Information” refers to both Device and Order Information.

How We Use Your Personal Information

We use the Order Information to:

• Fulfill orders (including payment processing and delivery)
• Provide order confirmations and invoices
• Communicate order updates or plant care advice
• Screen for fraud or suspicious activity
• Offer promotions and updates related to plant care or similar products (based on preferences)

We use Device Information to:

• Improve the website’s performance and usability
• Prevent fraud by identifying suspicious access behavior
• Understand how customers browse and use the site

Plant Damage and Delivery Issues

Since we sell live Lily Ginger plants, it is important to ensure transparency and trust during delivery:

• In case the plant is damaged upon delivery, customers must record an unboxing video clearly showing the package being opened and the damaged plant.
• The video must be unedited and recorded from the moment the package is opened.
• The video should be attached and sent to our support email at shampoogingerlily@gmail.com within 24 hours of receiving the package.
• Failure to submit a valid video proof within the stated timeframe may result in the claim being rejected.
• We do not guarantee plant replacement or refunds for damage claims without video evidence.

Sharing Your Personal Information

We may share your Personal Information with third-party service providers:

• For order processing (e.g., payment gateways)
• For shipping and delivery logistics
• To support analytics and site performance (e.g., Google Analytics)

We may also disclose personal information when required by law or to respond to lawful requests such as subpoenas or court orders.

Behavioral Advertising

We may use your Personal Information for targeted advertising. You can learn more or opt out of targeted ads by visiting:

• Facebook Ads Settings
• Google Ad Settings
• Bing Ads Settings
• Digital Advertising Alliance

Do Not Track

We do not change our data collection practices in response to Do Not Track signals.

Your Rights (For European Residents)

If you are located in Europe, you have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at shampoogingerlily@gmail.com.

Please note that your information may be transferred outside of Europe, including to countries like Canada or the United States, for processing.

Data Retention

We retain Order Information for our records unless and until you request deletion. Device Information may be used for site improvement and ad analytics.

Security of Transactions

We use secure socket layer (SSL) technology to encrypt and protect all personal and payment-related data during transactions.

Children's Privacy

Our site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to the Privacy Policy

We may update this policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a new effective date.

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